❓ Frequently Asked Questions
Answers to all your questions at vb67
From deposits to live dealer — detailed answers to the most frequently asked questions by Bangladeshi players are compiled here.
If you have any questions while using vb67, this page is your first stop. Below, more than 20 questions and answers are organized into five topic-based categories — deposit and withdrawal rules, identity verification, responsible gaming, VIP benefits, and live dealer games. If you don't find your answer here, our 24/7 support team is always ready to help.
Frequently Asked Questions
Deposit Questions
The minimum deposit is ৳200 for every payment method at vb67. Whether you use bKash, Nagad, Rocket, Upay, or bank transfer, the limit is the same. So you can get started with a small amount and still be eligible for the welcome bonus on your first deposit.
vb67 does not charge any deposit fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges according to their policies. Contact that service's helpline in advance to find out about any such charges. The full amount that reaches our platform will be added to your balance.
Deposits are usually added to your account within a few minutes. If your balance has not increased after the expected time, first check the confirmation message in your mobile banking app. Then take that transaction ID and contact us via 24/7 live chat or at [email protected] — the issue will be resolved quickly.
After logging in to your vb67 account, go to the Cashier or Deposit section and select bKash as your payment method. Send money via bKash "Send Money" to the number shown and enter the reference number correctly. Once the transaction is complete, the funds will be added to your account automatically. If you have any issues, let us know via live chat.
Yes, the process for depositing with Nagad is essentially the same. Select Nagad in the Cashier, send money to the indicated number using "Send Money", and include the reference ID. The minimum deposit is ৳200 and the processing time is the same as bKash. The same method applies for Rocket and Upay as well.
Verification & Documents
vb67 typically requests verification at the time of your first significant withdrawal request or if unusual activity is noticed on your account. This step is necessary to ensure fair play and security. Submitting your documents in advance will make future withdrawals smoother.
A National ID card (NID) is the easiest and most accepted document. A valid passport or driving licence is also accepted. In addition to a photo ID, a recent utility bill or bank statement may sometimes be requested as proof. Make sure the document is clear, complete, and not expired.
Yes, for security reasons the name registered on your vb67 account must exactly match the name on your mobile banking account (bKash, Nagad, Rocket, Upay) or bank account. If the names do not match, your withdrawal may be delayed or placed on hold. So please use your correct name when registering.
Read the reason for rejection carefully — it is usually due to low image quality, a partial document, or a mismatch of information. Fix the issue and re-upload the document as a clear image. For further help, contact us via live chat or send the document directly to [email protected].
Identity verification is primarily for the protection of your account. It prevents fraud, participation by minors, and unauthorized access. vb67 follows this process to ensure the safety of all players' financial and personal information as a secure and reliable platform.
Responsible Gaming
If you feel that gaming is affecting your daily life, talk to our support team without delay. vb67's live chat is available 24/7 and you can also email [email protected]. Account restrictions or a break can be applied at your request. Please also visit our detailed responsible gaming page.
Yes, vb67 offers the option to set deposit limits as part of responsible gaming. You can set a maximum daily, weekly, or monthly deposit amount in your account settings. Lowering a limit takes effect immediately, but increasing a limit may have a waiting period — which helps avoid impulsive decisions.
vb67 is for players aged 21 and above only. A date of birth is required at registration and age is confirmed through identity verification. Participation by minors is strictly prohibited and accounts may be reviewed at any time if there is any suspicion.
Some common signs are — betting beyond your budget, continuing to play to try to recover lost money, taking time away from family or work to play, and feeling restless when not playing. If these signs appear, it is wise to take a break or seek support. Remember, gaming is for entertainment — not a source of income.
A cooling-off is a short-term break — during which logging in or placing bets on your account is paused for a set period. Self-exclusion is a longer-term measure, where your account can be deactivated for a specific period or permanently. To activate either option, send a request via live chat or to [email protected].
VIP Benefits
The vb67 VIP program includes regular weekly cashback, priority support, and special offers at higher tiers. Along with cashback rates, moving to higher levels brings personalized service and exclusive promotions. Playing regularly and staying active is the main way to move up in tier.
There are five VIP tiers at vb67: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5% weekly cashback). The Diamond tier offers the highest benefits and the most cashback.
Each week, cashback is calculated at a set rate based on your net losses. For example, if you are on the Silver tier, you will receive up to 0.6% of your weekly net losses back as cashback. This amount is added directly to your account balance and can be withdrawn subject to certain conditions.
Playing games regularly and staying active on the platform is the main way to advance in tier. The more you play and the more time you spend active on the platform, the faster the opportunity to move to the next tier. vb67 reviews VIP progress and upgrades automatically when eligible. Contact support to find out more.
Live Dealer Games
Each live dealer table has its own betting range which is displayed in the game lobby. There are generally options ranging from low-limit tables up to high-value VIP tables. It is best to check the minimum and maximum bet amounts for a table before entering and choose one that fits your budget.
In live dealer games, a trained dealer in a real studio runs the game through a live video stream. In regular RNG games, a computer determines the outcome, but in live games real cards or a roulette wheel are used. This gives an experience closer to being in a real casino.
In roulette, the dealer spins a wheel and launches a small ball. The number or colour where the ball lands is the winning result. Players can bet on a specific number, red or black, odd or even, and more. European roulette has one zero and American roulette has two zeros.
Teen Patti is a very popular card game in South Asia — each player receives three cards and the best hand wins. Andar Bahar is simpler: one card is revealed and you bet on whether the next card of the same value will land on "Andar" (inside) or "Bahar" (outside). Both games are enjoyable as a mix of skill and luck.
Yes, vb67's live casino is mobile-optimized. You can play directly in your smartphone's browser — no need to download a separate app. For the best experience, use a stable internet connection (Wi-Fi or 4G/5G). Keeping your screen in landscape mode gives you a larger view of the live dealer video.
Still have questions?
Our expert support team is ready to help in Bengali and English 24 hours a day, 7 days a week. Get an instant response via live chat or reach out by email for more detail.
[email protected]